What our Customers say...

Testimonials

I can't believe what great service received from your team when we really needed you. My wife twisted her ankle last night while getting into the bath upstairs. She was in such much pain we drove to right to the hospital.Four hours later we came back from the hospital to find the entire first floor of our house flooded. Forgot to turn off the water to the bath. Called SERVPRO of Carlsbad around midnight. Bobby and his crew were out to the housein 30 minutes. He gave us a written estimate of the work he needed to do. I signed the authorization ot the work. He explained the whole work process of what would be happening. My wife could see all of her grandmother's furniture under water and was worried about her antique collectibles in the curio cabinets. Bobby calmed my wife down and told her that Sonia and the SERVPRO packout crew were on there way now to pack her collectibles and take care of her furniture. I cant say enough good things about Sonia, Daniel and Lucillia. They packed everything up carefully and photographed each item for my wife. The crews pumped out the water in 3 hours. In consideration of our exhaustion and my wife;'s ankle they offered to come back today to start the wall cutting and get the machines going. Patti from the office called us earlier today to schedule our appointment. She was answered all of our scheduling questions. The owner Eden called today to see how everything is going. I appreciated that. The guys made a pathway upstairs so I can work on my computer. Wife and I checked into a nice hotel while the work is being done.

 

I woke up in the middle of the night to my kitchen on fire! After everything was said and done I called SERVPRO Carlsbad the next day, they came out directly and gave me a quote on what it would cost. Although I hated going through this, they were there to help me through the most wildest moment of my life!

— Cindy Marsh

"I had a good experience with them! Warm, knowledgable, honest and has a great business ethical code. If I ever have anything to do with mold again I'm calling SERVPRO of Carlsbad."

This company really helped me out when I needed it most. I had a toilet break upstairs a couple of months ago and it ended up running for a while before I came home and noticed it. SERVPRO of Carlsbad responded quickly, even though I had to call them out in the middle of the nite. It was a pain to have all that disruption in my house, but SERVPRO of Carlsbad made things as easy as possible for me.

We used this company to clean-up smoke damage right after the big fires in San Diego County last year. They were really fast to respond, quick to get everything approved by my insurance company, and completed the cleaning in a reasonable amount of time. The best part about their services was that they even had a meeting with me on the final day to make sure I was totally satisfied with their work and they dealt with billing my insurance company directly, which saved me the hassle.

Just got done with the earthquake class it's the best one I've been to all of the speakers are very interesting information was great more extensive on the engineering side this time and I've ever seen before and I really appreciated that, SERVPRO are definitely pros they did great job with having a refreshments and lunch for us and of course I love their location because it's a beautiful location plus close to my house so I just wanted to thank you for the effort.

One of my associates spilled a bottle of glue onto brand new carpet of a distinguished client of mine in Poway. I was referred to SERVPRO. They came and were able to get out the stain. Saved my reputation!!! Thank you SERVPRO!

Thank you just does not seem to be adequate enough! That being said, you and your team rock! You dropped right in the middle of my crisis and handled things like the professionals you are. The Sullivan’s and I are very so lucky to have you. Annette, Rafael, Katrina and the rest of the crew are awesome. You earned our support forever!

Great, very professional! Rafael and Alexis did a great job of communicating the work process every step of the way. We really appreciated their prompt attention to our job and their constant dependability. The job was done quickly and efficiently. Everything was kept in an organized manner. Thank you for your help at a difficult time.

They knew exactly what they were doing and didn't miss a step in removing the water and preventing further damage to the structure or contents. They were quick, efficient and respectful of my home. Throughout the process they kept me informed of what steps would be taken and what courses of action were available.

Fast and timely service! We had a flood in our home and had SERVPRO of Carlsbad provide water damage remediation services. They dried our unit completely, arrived on time and we were always kept in the loop about each step of the process. I would definitely recommend SERVPRO of Carlsbad for any emergency home remediation needs.

I am so grateful for the extremely prompt and professional service from SERVPRO. When my entire office was flooded their prompt response prevented more extensive damage including no drywall damage. Truly grateful for the skill and patience from the entire staff. Being a health professional, the possibility of mold was high and I believe their knowledge of water monitoring and proper drying prevented what could have been a catastrophe. Thank You!

We had a catastrophic plumbing failure on the second floor of our new home. Flooded both levels. Walls ruined, ceilings destroyed, carpet and hardwood a total loss. SERVPRO showed up ASAP with a team and went to town on the house. They are efficient and professional. They are experienced in working with insurance. Highly recommend.

“I was under so much stress and never had to deal with a water damage before. Eden, the owner, was so knowledgeable about how to handle everything, from my insurance company to my rebuild. Thank you does not do justice! SERVPRO of Carlsbad is great and I would recommend them 1000 times over!

Unfortunately, I was the victim of a bad flood. Like Ghostbusters (cue Ray Parker Jr.), SERVPRO came out quickly and setup their vacuums and fans. I was dry and she was too. Good, professional, efficient, pragmatic staff.

“The office staff as well as the techs from SERVPRO of Carlsbad were phenomenal. Everyone was so kind, quick and attentive to the needs of my family and my home. During a time of absolute chaos with this flood, I can say it was a great pleasure to work with such a great team of individuals.”

“Everyone was very helpful, friendly, and put my mind at ease after answering all of my questions. Your representative, Duncan, was especially helpful. I hope all of your staff is like him because he is a jewel!”

“Daniel did an amazing job walking me through the whole process. I was shocked and angry after I was shown additional water issues caused by my tenant, who didn’t call or put dry wall or carpet out. Only after I called Daniel did I get the additional water issues resolved. I trust Daniel completely and would recommend him for supervising other projects. Call the office manager Carly. The comments she made to my tenant and the letter that she sent to me were awesome. Everyone has been friendly and courteous. I would call your company again in a heartbeat.”

“Staff at SERVPRO did a wonderful job with the pack-out and dropping off donations and bringing back our belongings very carefully. Lisa coordinated what items we had for donations. Lisa was extremely helpful in organizing our items in SERVPRO storage, with communicating to me what the rest of the steps were, then when the items were returned to our apartment, Lisa made sure we were satisfied and the staff unpacked our belongings very carefully. Lisa was very thorough and the staff did an excellent job!”

“Staff at SERVPRO did a wonderful job with the pack-out and dropping off donations and bringing back our belongings very carefully. Lisa coordinated what items we had for donations. Lisa was extremely helpful in organizing our items in SERVPRO storage, with communicating to me what the rest of the steps were, then when the items were returned to our apartment, Lisa made sure we were satisfied and the staff unpacked our belongings very carefully. Lisa was very thorough and the staff did an excellent job!”

Fantastic company. Fast responsive service. Reasonable pricing. Pro work. I could not recommend them more highly!

I highly recommend SERVPRO of Carlsbad. They move very quickly and are so caring and professional and knowledgeable. They take care of all my restoration needs. Mark, Hugo, Tracy, and Eden are all great!”

“I was very pleased with the service. They were very professional, thorough, and polite.”

From the initial call to your company, to the final cleanup, we were very happy with the entire staff!